Refund Policy

Effective Date: 07/14/2025

1. Overview

At ACNETWORK.AI, we are committed to delivering high-quality digital services, including marketing campaigns, SEO optimization, lead generation, and more. Our goal is to ensure client satisfaction with every project. However, due to the nature of digital services, certain restrictions apply to our refund policy.

2. Eligibility for Refunds

We offer refunds under the following conditions:

Service not delivered: If a purchased service was never initiated or delivered due to internal errors.
Duplicate payment: If you were charged more than once for the same service.
Cancellations within 24 hours: If you cancel your order within 24 hours of purchase and before any work has started.
Project non-compliance: If the delivered service does not align with agreed-upon deliverables stated in writing or a contract.

3. Non-Refundable Conditions

Refunds will not be issued for:

Services already rendered (e.g., campaigns launched, consultations delivered, reports created)
Delays caused by the client (e.g., failure to respond, provide necessary access or materials)
Custom development, design, or content once work has begun
Ad spend paid to third-party platforms like Google, Facebook, or TikTok
Digital products, templates, or software licenses once downloaded or accessed

4. Refund Process

To request a refund:

Email support@acnetwork.ai with your full name, order ID, and the reason for the refund request.
Our team will review your case within 3-5 business days.
Approved refunds will be processed back to the original payment method within 7-10 business days.

5. Contact Us

If you have questions about your purchase or this Refund Policy, please contact:

📧 Email: mali@acnetwork.ai
🌐 Website: www.acnetwork.ai